Billerica Public Library

Modern manners, tools to take you to the top, Dorothea Johnson and Liv Tyler

eng

illustrations

no index present

non fiction

Modern manners

800040169

Dorothea Johnson and Liv Tyler

tools to take you to the top

Developing good manners is an important investment in your future. The authors provide a witty guide on everything from being a good guest to finding a balance with technology

Introduction -- First impressions/meetings & greetings -- Introductions -- Business introductions -- Informal : business casual culture -- Business introductions : formal culture -- Formal introductions : dignitaries/officials/diplomats -- Social introductions : formal/informal -- Family introductions : introducing one's spouse -- Introducing relatives and others -- Responding to introductions -- Introduce yourself -- Dorothea's story : forgetting my husband's name -- Difficult names -- Name tags -- Shaking hands -- Global handshakes -- Conversation -- Dorothea's story : ambassador and the exotic vegetables -- Listen up! -- Dorothea's story : a lesson learned -- Disagree using diplomacy -- Mingling -- You're welcome vs. no problem -- Lazy language -- Verbal padding -- Watch your words -- On the job -- The job interview -- After the interview follow-up -- Professional acceptance and rejection -- Accepting a job -- Rejecting a job -- When you are rejected -- Office manners : the savvy coworker -- Building rapport -- Answering business phones -- Placing a call -- Returning calls (land lines or cell phone) -- Outgoing voice mail message -- Leaving voice mail messages (land lines or cell phone) -- Dorothea's story : disconnect and double check -- Speakerphones -- Electronic communication -- Cell phones while driving and/or walking -- Cell phones while attending a meeting -- Cell phones while with others -- Children and cell phones -- Exercise: phone stacking -- Texting versus phone call -- Awkward phone call situation -- International business e-mail -- Receiving and responding to e-mails -- On company time -- Internal e-mail chains -- External email chains -- Info sharing -- Online persona -- Youtube -- Twitter -- Out and about -- Revolving and automatic doors -- Escalators and stairs -- Traveling: manners in motion -- Dining skills -- Five-course place setting -- Napkins -- Dining do's and don'ts -- The savvy host -- Waiting at your table -- When you walk in together -- Beverages -- Ordering beverages -- Ordering the meal -- During the meal -- Host paying the check -- Closing the meal -- A final word